Returns & Exchanges
Due to the perishable nature of natural wine, we cannot accept returns on opened or consumed products. If your order was damaged during transit or contains a corked bottle, please contact our support team within 14 days of delivery for a replacement or store credit.
Inspect Your Delivery
Examine your shipment immediately upon arrival for any signs of breakage, leakage, or incorrect labels caused during the shipping process.
Document the Issue
Take clear photos of the damaged bottle, the packaging, and the shipping label to help us process your claim with the carrier.
Contact Customer Support
Email support@mysanaturals.com with your order number and the photos of the damage to initiate a review of your request.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing